Terms of Service

Welcome to Happy Mountain Nepal. By booking our trekking or tour services, you (“Client,” “Tourist,”) agree to the following Terms & Conditions. Please read carefully before making a booking.

1. Booking and Planning

1. All tours and trekking trips must be planned in advance. Clients are encouraged to inform us of preferred travel dates, destinations, and trip type (trekking, sightseeing, cultural tours) before confirmation.
2. International clients may use our recommended local or international tour partners, including Get your Guide, Trip Advisor, and more.

2. Payment Terms

1. A minimum advance payment of 20% is required to confirm your booking. The remaining balance must be paid before the trip starts.
2. Payments can be made via bank transfer to our official company account. Payments through third-party portals like WeTravel may reduce trust and are not recommended.
3. Additional processing fees (3% of total transaction) may apply for online card payments. This fee is payable by the client.
4. Cash payments are accepted in person, but advance notice is required.

3. Trust and Verification

1. Clients are encouraged to verify the authenticity of our services via:
2. Official registration and business credentials
3. Founder information and trip leader identification
4. Reviews on TripAdvisor, Google, or through word-of-mouth recommendations
5. Happy Mountain Nepal guarantees full transparency regarding trip itinerary, pricing, and included/excluded services.

4. Trip Itinerary & Services

1. Upon inquiry, clients will receive a customized itinerary, including:
2. Trip overview and day-by-day schedule
3. Accommodation details in Kathmandu, Pokhara, or other destinations
4. Transportation arrangements (private or local)
5. Certified trekking guides, nature guides, and city tour guides
6. Meals, insurance, and applicable permits
7. Clients may request customization of itinerary to suit preferences.

5. Leaves and Travel Policies

1. For corporate clients, certain leave arrangements may be subsidized for tourism purposes. Paid leave from work may apply depending on the client’s employer.
2. Clients are encouraged to travel mindfully, as rest and recreation improve efficiency and enjoyment during the trip.

6. Cancellation & Refunds

1. Cancellation requests must be submitted in writing. Refunds depend on the trip type and timing of cancellation:
2. Advance payments are partially refundable depending on the notice period
3. Non-refundable fees may apply for government permits, flights, or third-party services
4. Trip modifications are allowed subject to availability and prior communication.

7. VAT, Taxes & Legal Compliance

1. Services provided within Nepal are subject to 13% VAT.
2. Services exported internationally (for foreign tourists) may be VAT exempt as per Nepalese law.
3. TDS (1.5%) and other applicable taxes will be deducted as required by law.

8. Liability

1. Happy Mountain Nepal ensures safety, certified guides, and quality services; however, the company is not responsible for:
2. Personal accidents, illnesses, or injuries during the trip
3. Lost or damaged personal belongings
4. Delays due to weather, natural events, or third-party service providers
5. Clients must follow safety instructions and guidelines provided by guides.

9. Communication & Customer Support

1. All inquiries are addressed through WhatsApp, email, or official communication channels.
2. Personalized responses, including detailed itineraries and clarifications, are sent manually by our team to ensure accuracy and trust.
3. Clients are encouraged to clarify doubts or request customizations before finalizing payment.

10. General Terms

1. Happy Mountain Nepal reserves the right to modify terms, pricing, and itineraries with prior notice.
2. By booking, clients acknowledge understanding of these Terms & Conditions and agree to comply with company policies.