Privacy Policy

At Happy Mountain Nepal, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect the personal information of our clients (“Tourists,” or “you”) when you use our services, book trips, or interact with our website.

1. Information We Collect

We may collect the following types of information from clients:

1. Personal Information: Name, email address, phone number, nationality, emergency contact, passport/ID details.
2. Booking Information: Trip preferences, selected itinerary, travel dates, group size, and special requests.
3. Payment Information: Bank transfer details, credit/debit card details (processed securely via payment gateway), and transaction history.
4. Communication Records: Emails, WhatsApp messages, or other inquiries sent to our team for booking, itinerary customization, or support.
5. Device & Usage Data: IP address, browser type, device information, and website usage for improving our services.

2. How We Use Your Information

Your information is used to:

1. Process bookings, payments, and cancellations.
2. Customize trip itineraries and provide personalized services.
3. Verify identity and maintain trust with clients.
4. Communicate important trip updates, offers, or changes.
5. Improve our website, services, and user experience.
6. Comply with legal obligations, including VAT, TDS, and other government regulations.

3. How We Share Your Information

We respect your privacy and will never sell your information. Information may be shared in limited cases:

1. With certified guides, local transportation providers, and hotels strictly for trip execution.
2. With trusted payment gateways or banks to process transactions securely.
3. When required by law or government authorities to comply with taxes, permits, or legal regulations.
4. With your consent for specific third-party services requested during the trip.

4. Data Security

We use industry-standard security measures to protect your data, including:

1. Encrypted payment processing via official gateways
2. Secure storage of client information in our database
3. Restricted access to personal data for authorized staff only

Important: While we strive to protect your data, no system is completely secure. Clients are responsible for protecting personal login credentials or shared devices.

5. Cookies and Tracking

Our website may use cookies and tracking tools to:

1. Enhance user experience
2. Monitor website traffic and usage patterns
3. Personalize content or offers

You can disable cookies in your browser, but some website features may not function properly.

6. Client Rights

Clients have the right to:

1. Access, correct, or update personal information
2. Request deletion of personal information, subject to legal or contractual obligations
3. Opt-out of marketing communications

Requests can be made via email or WhatsApp to our official contact channels.

7. Third-Party Services

We may use third-party services, such as:

1. Payment gateways for secure transaction processing
2. Email or messaging platforms to communicate trip details
3. Review or booking platforms (TripAdvisor, Google) for trust-building

These third parties are bound by their own privacy policies. Happy Mountain Nepal is not responsible for their practices.

8. Children’s Privacy

Our services are intended for travelers aged 18 or above. If you are under 18, we cannot take serve you without the consent of your guardian. Your guardian will be responsible for providing the documentations. Your data will be held for analytics purposes and for the purpose of governmental use and nothing else. For more information, feel free to contact us!

9. Changes to This Policy

Happy Mountain Nepal may update this Privacy Policy from time to time. Changes will be reflected on our website with the updated “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

For questions, concerns, or requests regarding your personal information, please contact:

Happy Mountain Nepal

Email: info@happymountainnepal.com

WhatsApp: (977) 984 3725521

Phone: (977) 984 3725521